Work
I have helped over 220 global brands generate significant cost savings and customer satisfaction through efficient social customer care programs, thriving peer-to-peer support communities, actionable analytics insights and time-saving social content publishing processes.
Play
Escaping to places real and imagined has always been my pastime. This tends to involve books, board or video games, writing fiction, hiking in nature and flying to far-flung countries to see, experience and photograph their cities, people and landscapes.
Employment
-
Principal Social Solutions Consultant
July 2011 - PresentProviding customers with detailed advice on how to design, launch, promote and grow peer-to-peer support and marketing communities and social response programs built on Lithium platforms.
-
Online Marketing Manager
February 2008 - July 2011Planned and executed broad online promotional campaigns for many Ubisoft titles. Activities included senior level community management and reporting, social network content and monitoring, fansite and blog PR, online media campaign management and event planning.
-
Community Manager
May 2007 - December 2007Created detailed strategic community plans covering titles such as Battlefield Bad Company, Battlefield Heroes and Mirror's Edge. Frequent communication with game development teams, community members, EA Global Customer Support, external web agencies, technology partners, sponsors and senior internal stakeholders to ensure project consistency and excellence.
-
Community Coordinator
June 2003 - May 2007Maintained web content and forums of official UK community sites for Battlefield, FIFA, The Sims, Need for Speed and other major franchises. Frequent reporting on community sentiment and directly informing, managing and responding to these communities.
Clients
These are all the customers I have worked with on a consultant basis at Lithium to deploy and grow on-domain communities and social responding programs.
- A1 Telekom
- Achmea ZilverenKruis
- Air France
- AMC Theatres KSA
- Atlassian
- Axiom
- Bambora
- Barclays
- Barratt Homes
- Boubyan Bank
- Breast Cancer Care
- British Gas
- BT
- Capita
- CIBC
- Clarins
- Codemasters
- Consors Bank
- Cortal Consors
- Danone
- Decathlon
- Delta Airlines
- Discovery
- Dropbox
- dstv Multichoice
- du
- eBay
- EE
- Eircom
- Electrabel
- Etisalat Nigeria
- Etsy
- F-Secure
- FlyBe
- giffgaff
- Google Local Guides
- Groupe Casino
- Helsana
- Hasbro
- HP
- Hughes Communications
- IG Group
- ING
- Jawwy
- King
- KPN
- Lego
- Leroy Merlin Italia
- Leroy Merlin Russia
- Lyft
- Mediacom
- Migros
- Morningstar
- MTN Uganda
- National Bank of Kuwait
- Nedbank
- Nokia
- nPower
- O2
- Ooredoo
- Orange Belgium
- Orange France
- Orange Spain
- PayPal
- PlusNet
- Portugal Telecom
- Post Office
- Qatar National Bank
- QVC
- Rapidminer
- Rogers Communications
- Samsung Europe
- SAP Mobile
- Scarlet
- Scottish Power
- Sky
- Sony Electronics Europe
- Sony Mobile
- Sony PlayStation Europe
- Standard Life
- Star Hub
- Subway
- Swisscom
- TalkTalk
- TeamViewer
- Telenor Bibob
- Telenor Vimla
- Tesco Bank
- Thames Water
- The Consortium Education
- Three Mobile
- TomTom
- TSB
- TurkCell
- Unibet
- Unity
- UPC Cablecom
- Upside
- Verizon
- Vimla
- Virgin Media
- Visma
- Vodafone Australia
- Vodafone Germany
- Vodafone Ireland
- Vodafone Italy
- Vodafone Netherlands
- Vodafone New Zealand
- Vodafone Romania
- Vodafone South Africa
- Vodafone UK
- Vox
- Webe
- Welsh Water
- Yves Rocher
- Zain KSA